1200 Platform Privacy Policy
1200 Platform takes the personal data protection of every user in Malaysia seriously. This document explains what information we collect, how we use it, and your rights as a user.
Effective date: 1 January 2026. This policy may be updated from time to time.
Information We Collect from Users
When you register or use the 1200 platform, we may collect the following categories of information for service operation purposes:
Account Information
During registration, we collect your full name, email address, phone number, and encrypted password. This information is required to create and verify your account identity on the 1200 platform.
Device & Browser Information
We automatically collect technical information such as device type, operating system, browser version, IP address, and time zone. This data is used to diagnose technical issues, optimise platform performance across devices, and detect suspicious activity.
Payment Information in MYR
To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect your bank account or digital wallet details registered in your name. We do not store full credit card numbers — all sensitive payment data is handled through security-certified payment gateways.
Usage & Activity Data
We record game history, bets placed, login activity, session duration, and in-platform actions. This data helps us understand usage patterns and continuously improve the overall user experience.
- Name, email address and phone number provided during registration
- Device, browser, and IP address information
- Local payment details (FPX, TNG eWallet)
- Game history and login activity
- Cookie and session tracking data
How Your Information Is Used
1200 Platform uses the information collected solely for the following purposes:
- Account management — verifying your identity, enabling login, and protecting your account from unauthorised access.
- Transaction processing — managing deposits, withdrawals, and MYR financial records accurately and securely.
- Customer Support — helping you resolve technical issues, account enquiries, or payment matters more effectively.
- Platform Security — to detect and prevent fraud, multi-account usage, and activities that violate our terms of use.
- Service improvement — analysing usage patterns to improve the interface, reduce load times, and personalise the user experience.
- Important Communications — sending account-related notices, policy updates, and critical security information.
1200 will not use your data for any third-party marketing purposes without your explicit consent.
Cookies & Session Tracking on This Platform
1200 Platform uses cookies — small text files stored on your device — to enhance your experience. We use several types of cookies:
Essential Cookies
These cookies are required for core platform functions such as maintaining your login session, saving language preferences, and securing transactions. Without them, the platform cannot function properly.
Performance Cookies
We use internal analytics cookies to understand how users interact with the platform — which pages are visited most, time spent, and links clicked. This information is used in aggregate form and is not used to identify individuals.
How to Manage Cookies
You can manage cookies through your browser settings. However, disabling essential cookies may affect platform functionality. Continued use after being notified of our cookie policy is considered consent.
Data Storage, Security & Third-Party Sharing
Data Storage & Retention Period
All personal data is stored on SSL-encrypted servers. 1200 retains account data for as long as your account remains active. Once an account is closed, data is kept for the period required by law or financial audit obligations, after which it is securely deleted.
Technical Security Measures
We employ multiple layers of protection, including data encryption in transit (HTTPS/SSL), role-based access controls for internal staff, real-time monitoring for unusual activity, and secure data recovery procedures. Passwords are stored in hashed form and cannot be read even by 1200 staff.
Third-Party Sharing
1200 does not sell users' personal data to third parties for marketing purposes. We only share data in the following limited circumstances:
- Payment service provider for securely processing MYR transactions.
- Regulatory authorities or law enforcement agencies when required by law.
- Technical service providers bound by strict confidentiality agreements.
In all cases, these third parties are only permitted to use your data for the specific agreed purposes and may not use it for any other reason.
Your Rights as a User & How to Contact Us
As a 1200 platform user, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you. Contact us and we will process your request within a reasonable timeframe.
If your data is inaccurate or out of date, you have the right to request a correction. Log in to your account or contact support to update your information.
You may request the deletion of your personal data upon account closure, subject to applicable legal retention requirements.
Changes to This Privacy Policy
1200 Platform reserves the right to update this privacy policy from time to time to reflect changes in our services, technology, or legal requirements. Users will be notified of significant changes via an in-platform notice. Continued use after any changes constitutes acceptance of the updated policy.
How to Contact Us
For any enquiries, data access requests or privacy-related complaints, please contact the 1200 support team by email at [email protected]. You may also visit the FAQ us for quick answers to frequently asked questions about privacy and account security.